Titles, descriptions, and credit recommendations for all inactive learning experiences recommended for college credit within the MERIT and STAR Programs can be found below. To locate information on additional learning experiences, which have also been recommended for college credit, use the Organization Directory Page link above for a complete list of titles for all learning experiences or use the following links to go directly to other sections: 

Management Enrichment Training Program (MERIT) - Active Learning Experiences
Staff Training and Recognition Program (STAR) - Active Learning Experiences
Volunteer Achievement Program (VAP) - Inactive Learning Experiences
Volunteer Leadership Program (VLP - Inactive Learning Experiences

Titles of all inactive evaluated learning experiences in the MERIT and STAR Programs

MANAGEMENT ENRICHMENT TRAINING PROGRAM (MERIT)
M01 Fundamentals of Management (first entry)
M01 Fundamentals of Management (second entry)
M02 Business Communications(first entry)
M03 Recruiting, Interviewing, and Selecting Employees (first entry)
M03 Recruiting, Interviewing, and Selecting Employees (second entry)
M04 Training and Orienting Employees (first entry)
M04 Training and Orienting Employees (second entry)
M05 Delegating for Results
M06 Managing Employee Performance (first entry)
M06 Managing Employee Performance (second entry)
M07 Managing Teamwork
M08 Process Improvement: Achieving Quality Together
M11 Compensation Systems
M12 Workplace Diversity
M13 Employment Law and Preventing Sexual Harassment  (first entry)
M13 Employment Law and Preventing Sexual Harassment (second entry)
M14 Managing Conflict
M15 Interpersonal Skills: Understanding Your Effect on Others
M17 Credit Union Financial Management for Non-financial Managers (first entry)
M17 Credit Union Financial Management for Non-financial Managers (second entry)
M18 Asset-Liability Management for Executives (first entry)
M18 Asset-Liability Management for Executives (second entry)
M19 Managing Change(first entry)
M19 Managing Change (second entry)
M21 Credit Union Investments (first entry)
M21 Credit Union Investments (second entry)
M21 Credit Union Investments (third entry)
M22 Home Equity Lending (first entry)
M22 Home Equity Lending (second entry)
M23 Loan Pricing (first entry)
M23 Loan Pricing (second entry)
M24 Security Administration
M25 Managing the Problem Employee (first entry)
M25 Managing the Problem Employee (second entry)
M26 Marketing Management
M27 Managing Advertising Guidelines (first entry)
M27 Managing Advertising Guidelines (second entry)
M28 Developing Retail Marketing
M29 Providing Loans to Small Business
M31 Budgeting and Accounting for Non-Accounting Managers (first entry)
M31 Budgeting and Accounting for Non-Accounting Managers (second entry)

STAFF TRAINING AND RECOGNITION PROGRAM (STAR)
S120 Cross-Selling
S200 The Lending Process (first entry)
S200 The Lending Process (second entry)
S210 Lending Products and Regulations (first entry)
S210 Lending Products and Regulations (second entry)
S210 Lending Products and Regulations (third entry)
S220 Collections (first entry)
S220 Collections (second entry)
S400 Bankruptcy and Court Proceedings
S410 Mortgage Lending (first entry)
S410 Mortgage Lending (second entry)
S500 Improving and Maintaining Quality Service
S700 Loan Interviewing (first entry)
S700 Loan Interviewing (second entry)
S710 Loan Underwriting (first entry)
S710 Loan Underwriting (second entry)
S720 Loan Servicing (first entry)
S720 Loan Servicing (second entry)
S800 Opening New Accounts (Account Services and Regulations)
S810 Individual Retirement Accounts (Retirement Accounts) (first entry)
S810 Individual Retirement Accounts (Retirement Accounts) (second entry)
S820 Investment Choices for Members (first entry)
S820 Investment Choices for Members (second entry)
S900 Preventing Fraud
S910 Security Issues (first entry)
S910 Security Issues (second entry)

Descriptions and credit recommendations

MANAGEMENT ENRICHMENT TRAINING PROGRAM (MERIT)

1. M01 Fundamentals of Management
2. M05 Delegating for Results
3. M07 Managing Teamwork*
4. M08 Process Improvement: Achieving Quality Together*
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-4:Independent study and/or classroom-based (approximately 48 hours).
Dates: October 1998 - December 2003.
Objectives: Modules 1-4: Describe the characteristics desirable in a manager; list the skills needed to manage effectively; explain the advantages and disadvantages of managing; identify the five functions of management; develop well-written goals; explain the communication process and the barriers to effective communication; describe the four communication styles; compare and contrast Maslow’s and Herzberg’s theories of motivation; explain the relationship between reinforcement and motivation; define the three components of leadership; explain McGregor’s Theories X and Y; describe the three styles of leadership; list the six steps in the decision-making process; identify the basic tools of time management; prepare a professional development plan; define delegation; name five signs of poor delegation; identify barriers to delegation; identify factors that impact delegation; name the four stages in the delegation process; list the five levels of authority in delegation; create a positive climate for delegation; evaluate the success of a delegated project; identify factors in preventing upward delegation; identify advantages and disadvantages of working in teams; list the ten characteristics of successful teams; identify ways to encourage risk taking in a team; name ways disruptive behavior can be reduced; develop a team mission statement; assess team performance; list steps in the team building process; identify key factors in meeting facilitation; define the four different types of teams; state the purpose of teamwork; describe how to facilitate a team; identify the parts of the PDCA (plan, do, check, act) cycle; explain how to move a project along to completion and handle team problems.
Instruction: Modules 1-4: Transition from worker to manager; expectations of managers; managerial functions; communication skills; motivation; leadership; decision making; managing time; strategies for success; the changing role of delegation; elements of delegation; preparation stage; communication stage; monitor stage; evaluation stage; management level and delegation; special delegation circumstances; the advantages and disadvantages of working in teams; dynamics of successful teams; characteristics; creativity and risk taking; changing team membership; addressing disruptive people problems, including aggression; team start-up; developing high performance teams; team building; facilitating team meetings; identifying and analyzing team performance; team leader’s role; future of team work; philosophy of process improvement; process improvement basics; organizing for process improvement; project team work; team dynamics; team’s tools for process improvement; the Plan-Do-Check-Act cycle; seeing the project through to the end; anticipating the unplanned; alternatives to process improvement teams; barriers to effective process improvement.
Credit recommendation: Modules 1-4: In the lower division baccalaureate/associate degree category, 3 semester hours as Management in a Business curriculum (4/98) (3/03 revalidation). NOTE: Modules 1-4 must all be completed to receive credit. NOTE: M01 is also listed under a separate sequence of modules. Care should be taken to avoid awarding duplicate credit. *NOTE: The learning objectives and content covered in M07 Managing Teamwork and VL01 Successful Teamwork, listed under the Volunteer Leadership Program, are identical; they may be used interchangeably for purposes of awarding credit. Similarly, M08 Process Improvement: Achieving Quality Together and VL02 Achieving Quality Through Process Improvement are identical; they may be used interchangeably for purposes of awarding credit.

1. M01 Fundamentals of Management
2. M19 Managing Change
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-2: Independent study and/or classroom-based (approximately 48 hours).
Dates: Module 1: October - December 2003. Module 2: January 2000 - December 2003.
Objectives: Modules 1-2: Describe the characteristics desirable in a manager; list the skills needed to manage effectively; explain the advantages and disadvantages of managing; identify the five functions of management; develop well-written goals; explain the communication process and the barriers to effective communication; describe the four communication styles; compare and contrast Maslow’s and Herzberg’s theories of motivation; explain the relationship between reinforcement and motivation; define the three components of leadership; explain McGregor’s Theories X and Y; describe the three styles of leadership; list the six steps in the decision-making process; identify the basic tools of time management; prepare a professional development plan; describe the role and importance of change in learning and growth of individuals and organizations; identify the internal and external forces driving change; define the leader’s change vision; explain the phases of the change process; describe the WOHICA curve response to change; develop approaches to building commitment to change; identify steps for developing and implementing a change plan; describe the phases of the learning curve.
Instruction: Modules 1-2: Transition from worker to manager; expectations of managers; managerial functions; communication skills; motivation; leadership; decision making; managing time; strategies for success;  understanding change; forces for change; defining vision; process of organizational change; managing change; leading change.
Credit recommendation: Modules 1-2: In the lower division baccalaureate/associate degree category, 3 semester hours as Management in a Business curriculum (1/00). NOTE: Modules 1-2 must both be completed to receive credit. NOTE: M01 is also listed under a separate sequence of modules. Care should be taken to avoid awarding duplicate credit.

1. M02 Business Communications*
2. M14 Managing Conflict
3. M15 Interpersonal Skills: Understanding Your Effect on Others
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-3: Independent study and/or classroom-based (approximately 32 hours).
Dates: Version 1: October 1998 - December 2000. Version 2: January 2001 - December 2003.
Objectives: Version 1 or 2, Modules 1-3: Describe the difference among all types of communications, including written, oral, nonverbal, and electronic; use basic grammar and editing techniques; run an effective meeting; use listening and telephone skills and deliver criticism; write a series of collection letters; distinguish among types of conflict and types of interpersonal conflict; explain the tools available to deal with conflicts; describe the supervisor’s role as a facilitator in resolving conflict; employ principles of active listening to resolve conflict; identify steps involved in progressive discipline, including oral and written warnings; explain the process of informal and formal counseling; explain how communication impacts others; name the four basic communication styles; identify the strengths and weaknesses of the various styles; apply the concepts of trust, time management and stress reduction to the four communication styles; coach employees more effectively; name ten obstacles to listening; name the four levels of listening; explain how nonverbal behavior affects others; list the four levels of conflict; discuss a method for recovering from mistakes.
Instruction: Version 1, Modules 1-3: The communication challenge; barriers to effective communication; effective communication skills and strategies; providing information and direction; giving and receiving feedback; effective business relationships; telephone communication; writing for results; editing for effectiveness; facilitating meetings; recognizing and resolving common types of conflict; communication: the cornerstone of understanding; the supervisor as role model; preparation: the foundation of conflict resolution; acting to resolve conflict; the role of the credit union in resolving conflict; working effectively with problem supervisors; working effectively with problem employees; termination; impact of communication; communication styles; influencing; flexibility; listening; nonverbal messages. Version 2, Modules 1-3: The communication challenge; effective communication skills and strategies; communicating to be heard and understood; telephone communication; writing for results; editing for effectiveness; communicating online; facilitating meetings; recognizing and resolving common types of conflict; communication: the cornerstone of understanding; the supervisor as role model; preparation: the foundation of conflict resolution; acting to resolve conflict; the role of the credit union in resolving conflict; working effectively with problem supervisors; working effectively with problem employees; termination; impact of communication; communication styles; influencing; flexibility; listening; nonverbal messages.
Credit recommendation: Version 1 or 2, Modules 1-3: In the lower division baccalaureate/associate degree category, 2 semester hours as Business Communications in a Business curriculum (4/98) (3/03 revalidation). NOTE: Modules 1-3 must all be completed to receive credit. *NOTE: The learning objectives and content covered in M02 Business Communications and VL05 Business Communications for Directors, listed under the Volunteer Leadership Program, are nearly identical; they may be used interchangeably for purposes of awarding credit.

1. M03 Recruiting, Interviewing, and Selecting Employees
2. M04 Training and Orienting Employees
3. M06 Managing Employee Performance
4. M11 Compensation Systems*
5. M12 Workplace Diversity*
6. M13 Employment Law and Preventing Sexual Harassment
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-6: Independent study and/or classroom-based (approximately 48 hours).
Dates: Version 1: October 1998 - December 2000. Version 2: January 2001 - December 2003.
Objectives: Version 1 and 2, Modules 1-6: Analyze the specific skills required for a job; write and place recruitment ads; evaluate applicant credentials; select applicants for interviews; prepare for and conduct a hiring interview; make the hiring decision; notify unsuccessful applicants of the hiring decision; explain basic training techniques, including how to plan for employee training; develop training materials, knowing where to go for such materials; describe successful sessions for new employees; describe the role of the manager and the different management styles; motivate employees; measure employee performance; prepare and discuss performance appraisals and work toward improving employee performance; describe the objectives of an ideal pay plan; write a compensation philosophy; define and describe a job analysis; list the components of a job documentation; describe the basic elements of a job description; identify the four main methods of job evaluation; conduct salary surveys; describe strategies for implementation of pay structure; discuss the role of benefits in the total compensation strategy; distinguish among the different types of pension plans; describe alternative pay systems; define types of executive pay plans; discuss provisions of the Fair Labor Standards Act; define diversity; explain the difference between affirmative action and diversity; explain the rules of cross-cultural communications; use conflict as a tool to enhance productivity; describe the development of a diverse culture; list employment criteria for employee or independent contractor; explain employment-at-will; describe issues on employment contracts and handbooks; describe laws regulating the employment relationship, including concurrent and exclusive jurisdiction; identify classes of individuals and areas of employment subject to federal anti-discrimination laws; define discrimination as described by federal law; describe conduct which constitutes harassment; explain rules of federal wages, including overtime; describe Federal Family and Medical Leave Act; explain COBRA; describe credit union information protected by employee confidentiality agreement.
Instruction: Version 1, Modules 1-6: The hiring process; creating a pool of applicants; reading a resume; selecting applicants for interviews; preparing for the interview; the interview; selecting the candidate; delivering the news; setting the stage for training; understanding the adult learner; planning employee training; developing and conducting employee training; orienting new employees; evaluating and monitoring employee training; creating an employee training program; role of the manager; understanding and measuring employee performance; coaching employees; appraising and amending employee performance; credit union compensation; compensation philosophy; job analysis; job documentation; job evaluation; external competitiveness; pay structure; pay plan implementation; employee benefits; pension plans; alternative systems; executive compensation; legal issues; diversity as a business issue; identifying stereotypes; inclusion vs. exclusion; changing the credit union’s culture; communicating with a diverse workforce; using conflict as a diversity skill; building strong cross-cultural teams; coaching, mentoring, and career development; diversity leadership; employment relationship; sources of employment law; anti-discrimination; anti-harassment; fair labor standards; benefits and leaves; health and safety; workers’ compensation and unemployment; employee privacy; confidentiality and noncompete agreements. Version 2, Modules 1-6: The hiring preparation tool kit; employment laws; recruitment and hiring policies and procedures; recruitment sources; job advertisements; preliminary screening analysis; interview techniques and inquiry; interview preparation and delivery; testing and background investigations; offers and rejections; setting the stage for training; getting to know the adult learner; planning employee training; developing and conducting employee training; orienting new employees; evaluating and monitoring employee training; creating one’s own employee training program; role of the manager; understanding and measuring employee performance; discipline intervention; coaching employees; appraising and amending employee performance; credit union compensation; compensation philosophy; job analysis; job documentation; job evaluation; external competitiveness; pay structure; pay plan implementation; employee benefits; pension plans; alternative systems; executive compensation; legal issues; diversity as a business issue; identifying stereotypes; inclusion vs. exclusion; changing the credit union’s culture; communicating with a diverse workforce; using conflict as a diversity skill; building strong cross-cultural teams; coaching, mentoring, and career development; diversity leadership; employment relationship; sources of employment law; anti-discrimination; anti-harassment; fair labor standards; benefits and leaves; health and safety; workers’ compensation and unemployment; employee privacy; confidentiality and non-compete agreements.
Credit recommendation: Version 1 or 2, Modules 1-6: In the lower division baccalaureate/associate degree category, 3 semester hours as Human Resource Management in a Business curriculum (4/98) (3/03 revalidation). NOTE: Modules 1-6 must all be completed to receive credit. NOTE: Some of these modules are also listed in another module grouping. Care should be taken to avoid awarding duplicate credit. *NOTE: The learning objectives and content covered in M11 Compensation Systems and VL12 Developing Compensation Systems, listed under the Volunteer Leadership Program, are identical; they may be used interchangeably for purposes of awarding credit. Similarly, M12 Workplace Diversity and VL06 Diversity for Credit Unions are identical; they may be used interchangeably for purposes of awarding credit.

1. M03 Recruiting, Interviewing, and Selecting Employees
2. M04 Training and Orienting Employees
3. M06 Managing Employee Performance
4. M13 Employment Law and Preventing Sexual Harassment
5. M25 Managing the Problem Employee
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-5: Independent study and/or classroom-based (approximately 48 hours).
Dates: Modules 1-4: October 1998 - December 2003. Module 5: January 2000 - December 2003.
Objectives: Modules 1-5: Analyze the specific skills required for a job; write and place recruitment ads; evaluate applicant credentials; select applicants for interviews; prepare for and conduct a hiring interview; make the hiring decision; notify unsuccessful applicants of the hiring decision; explain basic training techniques, including how to plan for employee training; develop training materials, knowing where to go for such materials; describe successful sessions for new employees; describe the role of the manager and the different management styles; motivate employees; measure employee performance; prepare and discuss performance appraisals and work toward improving employee performance; list employment criteria for employee or independent contractor; explain employment-at-will; describe issues on employment contracts and handbooks; describe laws regulating the employment relationship, including concurrent and exclusive jurisdiction; identify classes of individuals and areas of employment subject to federal anti-discrimination laws; define discrimination as described by federal law; describe conduct which constitutes harassment; explain rules of federal wages, including overtime; describe Federal Family and Medical Leave Act; explain COBRA; describe credit union information protected by employee confidentiality agreement; define characteristics of the problem employee; identify requirements for performance management; develop measurements for evaluating employee outcomes; define the boundaries of a performance problem; identify the characteristics of effective performance goals; describe the roles of performance coaching; identify the symptoms of employees with personal problems; use discipline effectively.
Instruction: Modules 1-5: The hiring process; creating a pool of applicants; reading a resume; selecting applicants for interviews; preparing for the interview; the interview; selecting the candidate; delivering the news; setting the stage for training; understanding the adult learner; planning employee training; developing and conducting employee training; orienting new employees; evaluating and monitoring employee training; creating an employee training program; role of the manager; understanding and measuring employee performance; coaching employees; appraising and amending employee performance; employment relationship; sources of employment law; anti-discrimination; anti-harassment; fair labor standards; benefits and leaves; health and safety; workers’ compensation and unemployment; employee privacy; confidentiality and non-compete agreements; what is a problem employee; performance management; defining performance outcomes; analyzing performance problems, setting performance goals; coaching; personal problems in the workplace; employee discipline.
Credit recommendation: Modules 1-5: In the lower division baccalaureate/associate degree category, 3 semester hours as Human Resource Management in a Business curriculum (1/00). NOTE: Modules 1-5 must all be completed to receive credit. NOTE: These modules are also listed in other module groupings or listed separately. Care should be taken to avoid awarding duplicate credit.

1. M17 Credit Union Financial Management for Non-financial Managers
2. M18 Asset-Liability Management for Executives
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-2: Independent study and/or classroom-based (approximately 32 hours).
Dates: October 1998 - December 2003.
Objectives: Modules 1 and 2: Explain the importance of credit union financial management; read financial statements; state the purpose of, sources, and uses of funds analysis; define the tools of financial analysis; calculate financial ratios; list the benefits of budgeting; explain the steps of the budgeting process; identify two types of capital; define financial margin and spread; list three major kinds of risk faced by credit unions; explain matching principle in asset-liability management; distinguish among types of risk; list steps in risk management; explain ways to prevent and detect embezzlement; identify ways to improve cash flow; explain the difference between liquidity and cash flow; describe how to measure liquidity; list steps in planning for pricing decisions; identify asset-liability risks; discuss the importance of yield curves in asset-liability management; identify the causes of and discuss the techniques for managing interest rate risk; identify techniques for managing credit risk; discuss a liquidity management model; discuss pricing strategies; identify the ALCO process.
Instruction: Modules 1 and 2: Financial statements; financial analysis; budget planning; capitalization; asset-liability management; risk management; cash and liquidity management; pricing and investments; understanding asset-liability management; credit union performance measurement and risk identification; interest-rate risk; credit risk; liquidity risk; pricing policies; asset and liability committees; asset-liability management software.
Credit recommendation: Modules 1 and 2: In the lower division baccalaureate/associate degree category, 1 semester hour as Credit Union Finance or as an elective in a Business curriculum (4/98) (3/03 revalidation) NOTE: Modules 1 and 2 must both be completed to receive credit.

1. M17 Credit Union Financial Management for Non-financial Managers
2. M18 Asset-Liability Management for Executives
3. M21 Credit Union Investments
4. M31 Budgeting and Accounting for Non-Accounting Managers
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-4: Independent study and/or classroom-based (approximately 48 hours).
Dates: Modules 1-2: October 1998 - December 2003. Modules 3-4: January 2000 - December 2003.
Objectives: Modules 1-4: Explain the importance of credit union financial management; read financial statements; state the purpose of, sources, and uses of funds analysis; define the tools of financial analysis; calculate financial ratios; list the benefits of budgeting; explain the steps of the budgeting process; identify two types of capital; define financial margin and spread; list three major kinds of risk faced by credit unions; explain matching principle in asset-liability management; distinguish among types of risk; list steps in risk management; explain ways to prevent and detect embezzlement; identify ways to improve cash flow; explain the difference between liquidity and cash flow; describe how to measure liquidity; list steps in planning for pricing decisions; identify asset-liability risks; discuss the importance of yield curves in asset-liability management; identify the causes of and discuss the techniques for managing interest rate risk; identify techniques for managing credit risk; discuss a liquidity management model; discuss pricing strategies; identify the ALCO process; determine a cohesive portfolio for instrument; develop the skills necessary to manage the investment portfolio; discuss the characteristics of a sound credit union investment policy; describe the mechanics of accounting; develop useful budgets; identify variations from the budget.
Instruction: Modules 1-4: Financial statements; financial analysis; budget planning; capitalization; asset-liability management; risk management; cash and liquidity management; pricing and investments; understanding asset-liability management; credit union performance measurement and risk identification; interest-rate risk; credit risk; liquidity risk; pricing policies; asset and liability committees; asset-liability management software; investment types; portfolio monitoring strategies; investment operations and accounting; accounting for non-accountants; recording transactions and preparing financial statements; accounting for non-accountants; recording transactions and preparing financial statements; completing the accounting cycle; accounting for assets, liabilities and reserves; introduction to budgeting; preparing the budget.
Credit recommendation: Modules 1-4: In the lower division baccalaureate/associate degree category, 3 semester hours as Credit Union Finance or as an elective in a Business curriculum (1/00). NOTE: Modules 1-4 must all be completed to receive credit. NOTE: These modules are also either listed separately or represented in other module groupings. Care should be taken to avoid awarding duplicate credit.

M19 Managing Change
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Independent study and/or classroom-based (approximately 24 hours).
Dates: January 2000 - December 2003.
Objectives: Describe role and importance of change in learning and growth of individuals and organizations; identify the internal and external forces driving change; define the leaders change vision; explain the phases of the change process; describe the WOHICA curve response to change; develop approaches to building commitment to change; identify steps for developing and implementing a change plan; describe the phases of the learning curve.
Instruction: Understanding change; forces for change; defining vision; process of organizational change; managing change; leading change.
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour as Management in a Business curriculum (1/00). NOTE: Modules 1-2 must both be completed to receive credit.

M21 Credit Union Investment
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Independent study and/or classroom-based (approximately 24 hours).
Dates: January 2000 - December 2003.
Objectives: Determine a cohesive portfolio for investment; develop the skills necessary to manage the investment portfolio; discuss the characteristics of a sound credit union investment policy.
Instruction: Risk and return concepts; setting investment objectives and policies; asset allocation; security selection; investment types; portfolio monitoring strategies; investment operations and accounting.
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour in Credit Union Finance or as an elective in a Business curriculum (1/00). NOTE: This module is also listed in module groupings. Care should be taken to avoid awarding duplicate credit.

1. M21 Credit Union Investment
2. M31 Budgeting and Accounting for Non-Accounting Managers
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-2: Independent study and/or classroom-based (approximately 32 hours).
Dates: Modules 1-2: January 2000 - December 2003.
Objectives: Modules 1-2: Determine a cohesive portfolio for investment; develop the skills necessary to manage the investment portfolio; discuss the characteristics of a sound credit union investment policy; describe the mechanics of accounting; develop useful budgets; identify variations from the budget.
Instruction: Modules 1-2: Risk and return concepts; setting investment objectives and policies; asset allocation; security selection; investment types; portfolio monitoring strategies; investment operations and accounting; accounting for non-accountants; recording transactions and preparing financial statements; completing the accounting cycle; accounting for assets, liabilities and reserves; introduction to budgeting; preparing the budget.
Credit recommendation: Modules 1-2: In the lower division baccalaureate/associate degree category, 2 semester hours as Credit Union Finance or as an elective in a Business curriculum (1/00). NOTE: Modules 1-2 must both be completed to receive credit. NOTE: This module is also listed separately. Care should be taken to avoid awarding duplicate credit.

M22 Home Equity Lending
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Independent study and/or classroom-based (approximately 24 hours).
Dates: January 2000 - December 2003.
Objectives: Define characteristics of a home equity loan; describe applicable regulations; identify risks in home equity lending; differentiate between process of underwriting borrower and underwriting real property; describe the strategic decision-making process; define the primary elements of loan policy; identify the six components to pricing loans; explain the credit and collateral underwriting guidelines.
Instruction: Definition of a home equity loan; regulatory compliance; credit unions and home equity loans; risks in home equity lending; understanding real estate lending; strategic decision; loan administration; loan pricing; loan underwriting.
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour in Consumer Lending (1/00).

1. M22 Home Equity Lending
2. M23 Loan Pricing
3. M29 Providing Loans to Small Business
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-3: Independent study and/or classroom-based (approximately 48 hours).
Dates: Modules 1-3: January 2000 - December 2003.
Objectives: Modules 1-3: Define characteristics of a home equity loan; describe applicable regulations; identify risks in home equity lending; differentiate between process of underwriting borrower and underwriting real property; describe the strategic decision-making process; define the primary elements of loan policy; identify the six components to pricing loans; explain the credit and collateral underwriting guidelines; analyze loan types and markets; explain the fundamental principles of loan pricing; apply mechanics of supply and demand to loan pricing; perform a cost analysis; calculate and apply present value formulas; explain how cost of funds is calculated; identify characteristics of duration analysis; explain six kinds of pricing tactics; write a business loan policy; describe qualities of a business loan; explain the types of business ownership; describe documents related to small business loan; describe types of programs available through the Small Business Administration; explain the asset-liability management structure; review a business loan request; evaluate collateral.
Instruction: Definition of a home equity loan; regulatory compliance; credit unions and home equity loans; risks in home equity lending; understanding real estate lending; strategic decision; loan administration; loan pricing; loan underwriting; lending environment; strategic pricing; pricing economics; cost consideration; present value; cost of funds; pricing tactics; managing loan return; risk-based loan pricing; Credit unions and small business loans; product definition; business ownership; documentation for process; Small Business Administration; asset-liability strategy; making the decision; underwriting standards; loan servicing; business development.
Credit recommendation: In the lower division baccalaureate/associate degree category, 3 semester hours in Consumer Lending (1/00).

M23 Loan Pricing
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Independent study and/or classroom-based (approximately 24 hours).
Dates: January 2000 - December 2003.
Objectives: Analyze loan types and markets; explain the fundamental principles of loan pricing; apply mechanics of supply and demand to loan pricing; perform a cost analysis; calculate and apply present value formulas; explain how cost of funds is calculated; identify characteristics of duration analysis; explain six kinds of pricing tactics.
Instruction: Lending environment; strategic pricing; pricing economics; cost consideration; present value; cost of funds; pricing tactics; managing loan return; risk-based loan pricing.
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour in Consumer Lending (01/00).

M24 Security Administration
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Independent study and/or classroom-based (approximately 24 hours).
Dates: January 2000 - December 2003.
Objectives: Describe the role of the security administrator; create a security manual; describe the major security concerns of credit unions.
Instruction: Security administration and risk management; hiring, firing, and training; physical security; robbery; fraud: cash, checks and share drafts, cards; internal crime and investigations; technology security; protecting staff and members; disaster planning and recovery.
Credit recommendation: In the lower division baccalaureate/ associate degree category, 1 semester hour in Management (01/00).

M25 Managing the Problem Employee
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Independent study and/or classroom-based (approximately 24 hours).
Dates: January 2000 - December 2003.
Objectives: Define characteristics of the problem employee; identify requirements for performance management; develop measurements for evaluating employee outcomes; define the boundaries of a performance problem; identify the characteristics of effective performance goals; describe the roles of performance coaching; identify the symptoms of employees with personal problems; use discipline effectively.
Instruction: What is a problem employee; performance management; defining performance outcomes; analyzing performance problems, setting performance goals; coaching; personal problems in the workplace; employee discipline.
Credit recommendation: In the lower division baccalaureate/
associate degree category, 1 semester hour in Human Resource Management (01/00). NOTE: This module is also listed in a module grouping. Care should be taken to avoid awarding duplicate credit.

1. M26 Marketing Management
2. M27 Managing Advertising Guidelines
3. M28 Developing Retail Marketing
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-3: Independent study and/or classroom-based (approximately 48 hours).
Dates: Modules 1-3: January 2000 - December 2003.
Objectives: Modules 1-3: Determine the marketing plan; explain the rational for marketing budgets; determine staffing needs for marketing; educate officers and board members about advertising; develop and advertising plan and budget; explain the basic functions of retail marketing; describe the factors influencing consumer behavior; define visual merchandising; identify elements of a retail marketing strategy; list the characteristics of good coaching; describe stages of retail selling process; define destination marketing.
Instruction: Defining credit union marketing; marketing starts with research; determining the marketing budget; developing the marketing plan; staffing and outsourcing; marketing challenges; advertising in the credit union’s larger picture; creating a strategic advertising plan; managing the advertising budgets; developing and executing successful sales promotions; the creative side of advertising; a portfolio of effective advertising idea-starters; choosing and working with ad agencies and other vendors; new frontiers in advertising; successfully implementing the advertising function; introduction to retail marketing; the retail market; visual merchandising; retail marketing strategy; developing a retail marketing staff; retail selling; destination marketing.
Credit recommendation: In the lower division baccalaureate/associate degree category, 2 semester hours in Marketing Management (1/00). NOTE: M27 is also listed separately. Care should be taken to avoid awarding duplicate credit.

M27 Managing Advertising Guidelines
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Independent study and/or classroom-based (approximately 24 hours).
Dates: January 2000 - December 2003.
Objectives: Educate officers and board members about advertising; develop and advertising plan and budget.
Instruction: Advertising in the credit union’s larger picture; creating a strategic advertising plan; managing the advertising budgets; developing and executing successful sales promotions; the creative side of advertising; a portfolio of effective advertising idea-starters; choosing and working with ad agencies and other vendors; new frontiers in advertising; successfully implementing the advertising function.
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour in Advertising (01/00). NOTE: This course is also listed in a module grouping. Care should be taken to avoid awarding duplicate credit.

STAFF TRAINING AND RECOGNITION PROGRAM (STAR)

1. S200 The Lending Process
2. S210 Lending Products and Regulations
3. S410 Mortgage Lending
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-3: Independent study and/or classroom-based (approximately 32 hours).
Dates: October 1998 - December 2003.
Objectives: Modules 1-3: Describe the lending process including documentation and loan monitoring; list the major federal laws and regulations that impact consumer lending; discuss the key issues in mortgage lending, especially regarding underwriting and compliance.
Instruction: Modules 1-3: Types of credit; legal requirements; loan policies; credit analysis; closing the loan; business lending; Truth-In-Lending; Equal Credit Opportunity Act; other consumer lending regulations; auto loans; home equity loans; variable rate lending; cross-selling loans; first mortgage lending; compliance requirements; loan origination; loan underwriting; loan closing; post-closing procedures.
Credit recommendation: Modules 1-3: In the lower division baccalaureate/associate degree category, 2 semester hours as Consumer Lending or as an elective in a Business curriculum (1/98) (2/03 revalidation). NOTE: Modules 1-3 must all be completed to receive credit. NOTE: This sequence and the sequence of modules contained in the next exhibit overlap in content. Care should be taken to avoid awarding duplicate credit.

1. S200 The Lending Process
2. S210 Lending Products and Regulations
3. S410 Mortgage Lending
4. S220 Collections
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-4: Independent study and/or classroom-based (approximately 48 hours).
Dates: October 1998 - December 2003.
Objectives: Modules 1-4: Describe the lending process including documentation and loan monitoring; list the major federal laws and regulations that impact consumer lending; discuss the key issues in mortgage lending, especially regarding underwriting and compliance; discuss the best procedures for delinquency control, problem accounts, and bankruptcy; discuss the key legislative issues in debt collection.
Instruction: Modules 1-4: Types of credit; legal requirements; loan policies; credit analysis; closing the loan; business lending; Truth-In-Lending; Equal Credit Opportunity Act; other consumer lending regulations; auto loans; home equity loans; variable rate lending; cross-selling loans; first mortgage lending; compliance requirements; loan origination; loan underwriting; loan closing; post-closing procedures; establishing collection policies; developing a collection system; notices and letters; telephone collections; special problems; legal actions; bankruptcy.
Credit recommendation: Modules 1-4: In the lower division baccalaureate/associate degree category, 3 semester hours as Consumer Lending or as an elective in a Business curriculum (1/98) (2/03 revalidation). NOTE: Modules 1-4 must all be completed to receive credit. NOTE: This sequence and the sequence of modules contained in the previous exhibit overlap in content. Care should be taken to avoid awarding duplicate credit.

1. S210 Lending Products and Regulations
2. S220 Collections
3. S400 Bankruptcy and Court Proceedings
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-3: Independent study and/or classroom-based (approximately 32 hours).
Dates: October 1998 - December 2003.
Objectives: Modules 1-3: List the major federal laws and regulations that impact consumer lending; discuss the best procedures for delinquency control, problem accounts, and bankruptcy; discuss the key legislative issues in debt collection; identify the different bankruptcy chapters; describe the necessary documentation and exemptions related to a bankruptcy filing.
Instruction: Modules 1-3: Truth-In-Lending; Equal Credit Opportunity Act; other consumer lending regulations; auto loans; home equity loans; variable rate lending; cross-selling loans; establishing collection policies; developing a collection system; notices and letters; telephone collections; special problems; legal actions; bankruptcy; bankruptcy history; bankruptcy chapters; documentation; stays and proofs of claim; Chapter 13 plans; discharge; bankruptcy abuse; bankruptcy prevention and protection.
Credit recommendation: Modules 1-3: In the lower division baccalaureate/associate degree category, 2 semester hours as Lending Regulations or as an elective in a Business curriculum (1/98) (2/03 revalidation). NOTE: Modules 1-3 must all be completed to receive credit. NOTE: This sequence and the sequence of modules contained in the previous exhibit overlap in content. Care should be taken to avoid awarding duplicate credit.

1. S500 Improving and Maintaining Quality Service
2. S120 Cross-Selling
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-5: Independent study and/or classroom-based (approximately 48 hours).
Dates: October 1998 - December 2003.
Objectives: Modules 1-5: Identify the four elements of the marketing mix; discuss the marketing plan process; describe the creation of the marketing budget; identify pricing strategies; describe the features of product design; list the key elements of advertising; relate the development of interpersonal skills and successful selling techniques; integrate the fundamental concepts of cross-selling and making successful sales presentations with the development of a staff sales culture.
Instruction: Modules 1-5: Strategic issues; marketing plan; marketing issues for different types of loans; pricing and marketing; product development; marketing tools; advertising media; examples of successful loan strategies; overcoming sales objections; developing product knowledge; enhancing listening skills; telephone sales techniques; creating customer service; understanding communication styles; using that knowledge to create influence; applying style and flexibility; understanding non-verbal messages; dealing with difficult people; creating a personal communication model; creating a customer service vision; working with internal customers; surveying customer satisfaction; customer service systems; problem-solving; creating a customer service culture; understanding selling; developing sales techniques; product knowledge; understanding customers; the sales process; making sales presentations; telemarketing.
Credit recommendation: Modules 1-5: In the lower division baccalaureate/associate degree category, 3 semester hours as Financial Institutions Marketing or as an elective in a Business curriculum (1/98) (2/03 revalidation). NOTE: Modules 1-5 must all be completed to receive credit. NOTE: This sequence and the sequence of modules contained in the previous exhibit overlap in content. Care should be taken to avoid awarding duplicate credit.

S700 Loan Interviewing
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout U.S.
Length: Independent study and/or classroom-based (approximately 16 hours).
Dates: January 2000 - December 2003.
Objectives: Develop or improve interviewing techniques; describe the loan process; explain interpersonal skills necessary to work with members throughout the loan process.
Instruction: Interpersonal skills for the loan interviewer; analyzing the loan application.
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour in Consumer Lending or as an elective in a Business curriculum (1/00) (3/03 revalidation). NOTE: This module is also listed in a module grouping. Care should be taken to avoid awarding duplicate credit.

1. S700 Loan Interviewing
2. S710 Loan Underwriting
3. S720 Loan Servicing
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout U.S.
Length: Modules 1-3: Independent study and/or classroom-based (approximately 48 hours).
Dates: January 2000 - December 2003.
Objectives: Modules 1-3: Develop or improve interviewing techniques; describe the loan process; explain interpersonal skills necessary to work with members throughout the loan process; analyze creditworthiness of loan applications; make loan decisions; describe techniques for encouraging non-paying customers to make payments; explain the different levels and needs for servicing loans.
Instruction: Modules 1-3: Interpersonal skills for the loan interviewer; analyzing the loan application;  underwriting; calculating debt ratios;  credit bureaus and credit reports; credit scoring; underwriting loan collateral; Fair Lending issues in underwriting; loan documents; loan interest; insurance; taxes and escrow accounts; col-
lections and delinquent loans.
Credit recommendation: Modules 1-3: In the lower division baccalaureate/associate degree category, 3 semester hours in Consumer Lending or as an elective in a Business curriculum (1/00) (3/03 revalidation). NOTE: Each of these modules is also listed separately. Care should be taken to avoid awarding duplicate credit.

S710 Loan Underwriting
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout U.S.
Length: Independent study and/or classroom-based (approximately 16 hours).
Dates: January 2000 - December 2003.
Objectives: Analyze the creditworthiness of loan applications; make loan decisions.
Instruction: Underwriting; calculating debt ratios; credit bureaus and credit reports; credit scoring; underwriting loan collateral; Fair Lending issues in underwriting.
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour in Consumer Lending or as an elective in a Business curriculum (1/00) (3/03 revalidation). NOTE: This module is also listed in a module grouping. Care should be taken to avoid awarding duplicate credit.

S720 Loan Servicing
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout U.S.
Length: Independent study and/or classroom-based (approximately 16 hours).
Dates: January 2000 - December 2003.
Objectives: Describe techniques for encouraging non-paying customers to make payments; explain the different levels and needs for servicing loans.
Instruction: Loan documents; loan interest; insurance; taxes and escrow accounts; collections and delinquent loans.
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour in Consumer Lending or as an elective in a Business curriculum (1/00) (3/03 revalidation). NOTE: This module is also listed in a module grouping. Care should be taken to avoid awarding duplicate credit.

S800 Opening New Accounts (Account Services and Regulations)
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout U.S.
Length: Independent study and/or classroom-based (approximately 16 hours).
Dates: January 2000 - December 2003.
Objectives: Describe characteristics of share accounts; explain the key differences in types of account ownership; describe the types of insurance coverage provided in each ownership situation; explain the purpose and provisions of the Truth-in-Saving Act; describe the key provisions of the Expedited Funds Availability Act; describe money laundering and explain the purpose of the Bank Secrecy Act.
Instruction: Type of accounts; ownership arrangements; insuring accounts; Truth-in-Savings Act; Expedited Funds Availability Act; Bank Secrecy Act.
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour in Credit Union Operations (1/00) (3/03 revalidation).

S810 Individual Retirement Accounts (Retirement Accounts)
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout U.S.
Length: Independent study and/or classroom-based (approximately 16 hours).
Dates: January 2000 - December 2003.
Objectives: List the requirements and restrictions for traditional, Roth and Education IRA’s; differentiate between tax-deductible and non-deductible IRA contributions; describe the features of 401(k), SEP, and Keogh plans; explain the difference between qualified and non-qualified retirement plans.
Instruction: IRA eligibility; contributions; distributions; retirement plans.
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour in Investments (1/00) (3/03 revalidation). NOTE: This module is also listed in a module grouping. Care should be taken to avoid awarding duplicate credit.

1. S810 Individual Retirement Accounts (Retirement Accounts)
2. S820 Investment Choices for Members
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout U.S.
Length: Modules 1-2: Independent study and/or classroom-based (approximately 48 hours).
Dates: January 2000 - December 2003.
Objectives: Modules 1-2: List the requirements and restrictions for traditional, Roth and Education IRA’s; differentiate between tax-deductible and non-deductible IRA contributions; describe the features of 401(k), SEP, and Keogh plans; explain the difference between qualified and non-qualified retirement plans; identify common investment goals; define asset allocations; explain the difference between primary and secondary markets; describe how the stock exchange works; differentiate between the various types of orders; explain the difference between common and preferred stocks; differentiate between cyclical and defensive stocks; describe the characteristics of corporate bonds; define a convertible and zero-coupon bond; explain the differences in Treasury securities; list the types of mutual funds; describe the benefits of investing in mutual funds; define the basic types of annuities; list the considerations in investing in real estate.
Instruction: Modules 1-2: IRA eligibility; contributions; distributions; retirement plans; investment objectives; securities markets; equity investments; bonds; mutual funds; annuities; tangible investments.
Credit recommendation: Modules 1-2: In the lower division baccalaureate/associate degree category, 3 semester hours in Investments (1/00) (3/03 revalidation). NOTE: These modules are also listed separately. Care should be taken to avoid awarding duplicate credit.

S820 Investment Choices for Members
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout U.S.
Length: Independent study and/or classroom-based (approximately 32 hours).
Dates: January 2000 - December 2003.
Objectives: Identify common investment goals; define asset allocations; explain the difference between primary and secondary markets; describe how the stock exchange works; differentiate between the various types of orders; explain the difference between common and preferred stocks; differentiate between cyclical and defensive stocks; describe the characteristics of corporate bonds; define a convertible and zero-coupon bond; explain the differences in Treasury securities; list the types of mutual funds; describe the benefits of investing in mutual funds; define the basic types of annuities; list the considerations in investing in real estate.
Instruction: Investment objectives; securities markets; equity investments; bonds; mutual funds; annuities; tangible investments.
Credit recommendation: In the lower division baccalaureate/associate degree category, 2 semester hours in Investments (1/00) (3/03 revalidation). NOTE: This module is also listed in a module grouping. Care should be taken to avoid awarding duplicate credit.

1. S900 Preventing Fraud
2. S910 Security Issues
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout the U.S.
Length: Modules 1-2: Independent study and/or classroom-based (approximately 32 hours).
Dates: January 2000 - December 2003.
Objectives: Modules 1-2: Discuss measures used to reduce new-account fraud; identify the major technological defenses against share draft/check fraud; describe major kinds of credit card fraud; discuss importance of internal controls; identify vulnerabilities of credit union technological systems to fraud; explain core principles of financial control; discuss basic concepts of building security; recognize main security features of ATM’s and safe deposit boxes; list elements of the disaster plan; discuss the impact of workplace violence.
Instruction: Modules 1-2: Reducing account fraud; plastic card fraud; reducing internal losses; remote-access fraud; computer and phone system fraud; protecting credit union members; premises security; ATM security; safe deposit boxes; coping with emergencies; dealing with workplace violence; personal safety and security.
Credit recommendation: Modules 1-2: In the lower division baccalaureate/associate degree category, 2 semester hours as Credit Union Operations, Security, Risk Management,  or as an elective in a Business curriculum (1/98) (2/03 revalidation). NOTE: Modules 1-2 must both be completed to receive credit. NOTE: S910 is also listed separately. Care should be taken to avoid awarding duplicate credit.

S910 Security Issues
Location: Independent study program administered from the offices of the Credit Union National Association; also administered in a classroom-based format at approved locations throughout U.S.
Length: Independent study and/or classroom-based (approximately 16 hours).
Dates: January 2000 - December 2003.
Objectives: Explain core principles of financial control; discuss basic concepts of building security; recognize main security features of ATM’s and safe deposit boxes; list elements of the disaster plan; discuss the impact of workplace violence.
Instruction: Premises security; ATM security; safe deposit boxes; coping with emergencies; dealing with workplace violence; personal safety and security.
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour as Credit Union Operations, Security, Risk Management,  or as an elective in a Business curriculum (1/00) (2/03 revalidation). NOTE: This module is also listed in a module grouping. Care should be taken to avoid awarding duplicate credit.

Updated 2/2/04

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